Privacy Policy

Privacy Policy

At The Cozys, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or make a purchase. By using our services, you agree to the practices described below.

1. Information We Collect

a. Personal Information

Provided directly by you when placing an order or creating an account. This may include:

• Name
• Phone number
• Email address
• Billing and shipping address

b. Payment Information

Handled securely through trusted payment gateways. We do not store your full card details on our servers.

c. Device and Usage Data

Automatically collected when you browse the website. This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site

2. How We Use Your Information

• Process and deliver your orders
• Communicate important updates about your order
• Improve customer experience and website performance
• Provide customer support
• Send offers, promotions, and updates if you choose to receive them
• Maintain security and prevent fraudulent activities

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. Cookies help us remember your preferences, improve site performance, and personalize your shopping experience. You can control or disable cookies in your browser settings.

4. Sharing Your Information

We do not sell or trade your personal data. We may share information only with trusted third parties who help us run our business, such as:

• Payment gateways
• Delivery partners
• Website hosting providers
• Marketing service providers (only if you opt in)

These partners are required to keep your information secure and confidential.

5. Data Protection and Security

We use secure systems and encryption methods to protect your data. However, no method of online transmission is perfectly secure, so we cannot guarantee absolute protection. We are committed to taking reasonable steps to safeguard your information.

6. Your Rights

You have the right to:

• Access your stored personal data
• Request correction of inaccurate information
• Request deletion of your data, unless required for legal or order-related reasons
• Opt out of promotional emails at any time

To exercise any of these rights, you can contact us using the details below.

7. Retention of Information

We retain your information only as long as necessary for:

• Order fulfillment
• Legal obligations
• Customer service and support

Once no longer needed, information is securely deleted.

8. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing your information.

9. Updates to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or wish to request changes to your personal data, you can reach us at: support@thecozys.in