Return Policy

Refund and Return Policy

Thank you for choosing The Cozys. We aim to provide you with a smooth and pleasant shopping experience. Please review the following conditions to understand our return, replacement, and refund policy:

1. Eligibility for Returns

We take pride in being a conscious brand that strives to fulfill orders on time and minimize product waste. Due to our unique approach, we do not accept return orders.

Replacement of your order is possible only in the case of receiving:

• The wrong product
• An incorrect size

We can only replace it with the same product; no other product exchanges are allowed.

If the items you receive are faulty due to our error, we can offer:

• A replacement
• A refund in the form of store credit

2. Return Window

To initiate a return or replacement, please notify us via email within the first 7 days of receiving the product. Include a clear picture of the product and the reason for your request.

3. Product Condition for Replacement

The product must be:

• Unused
• Unwashed
• In its original condition
• With all tags and packaging intact

If the product does not meet these conditions, the request will not be processed.

4. Items Not Eligible for Return

• International orders (returns not accepted; customer must bear courier cost if needed)
• Products purchased during clearance or flash sales
• Items bought under special discount codes or promotions
• Damaged products not caused during delivery
• Items without original packaging or tags
• Gift items (cannot be replaced or exchanged)
• Gift cards (cannot be redeemed or combined with offers)

5. Exchange / Replacement Process

If you wish to exchange your product for a different size or if you received a defective item, we will arrange a replacement after the returned item is inspected and approved.

Orders can only be replaced once.

6. Refund Process

Refunds are issued only in the following cases:

• Product delivered in damaged or defective condition
• Wrong product received
• Product out of stock after payment

Refunds will be processed in the form of store credit or to the original payment method (depending on the issue). Refunds take 7 to 10 working days after approval.

Shipping fees, if applicable, are non-refundable unless the product is defective.

7. Return Pickup

Return pickups are subject to service availability in your area. If pickup is not available, you may be asked to ship the product back to our return address.

8. Cancellations

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible. You may proceed with a replacement after delivery, following the conditions above.

9. How to Raise a Return, Replacement, or Refund Request

Contact us at: support@thecozys.in

Use the subject line: "Request for Replacement/Refund".

Please include:

• Your Order ID
• Clear photos of the product
• A brief explanation of the issue

Please allow 24–48 hours for our support team to respond.

10. Defective or Damaged Product

If you received a defective or damaged item (wrong color/size, broken stitches, faulty packaging), you may request:

• A full refund (including shipping), OR
• A replacement for the same item

11. Important Notes

• The Cozys reserves the right to approve or reject any return request based on the condition of the product.
• Refunds will not be issued for minor color or texture differences caused by lighting or screen settings.
• Since our products are hand-tailored, small variations in stitching or pattern placement are normal.